At Klinikar, we are committed to providing our customers with the best possible service and satisfaction. If you are not satisfied with a product or service purchased from our website, we offer the following refund policy to help resolve any issues.
Eligibility for Refund
- A refund may be issued for a product or service that does not meet the description advertised.
- A refund may be issued if the product or service received is damaged or defective.
- A refund may be issued if the product or service received is not what you ordered.
- A refund may be issued if the product or service received is not fit for its intended purpose.
Conditions for Refund
- All refunds are subject to a review and approval by Klinikar.
- Refunds will only be issued for products or services purchased directly from Klinikar.com.
- If a refund is approved, the amount will be credited back to the original payment method.
- The customer must notify Klinikar within 7 days of receiving the product or service if they would like to request a refund.
- Products or services must be returned in their original condition and packaging, if applicable, to be eligible for a refund.
Exclusions from Refund Policy
- Custom-made or personalized products or services are not eligible for a refund.
- Products or services that have been installed, used or consumed are not eligible for a refund.
- Products or services that have been damaged after delivery or have been altered or modified are not eligible for a refund.
How to Request a Refund
If you would like to request a refund, please follow these steps:
- Contact Klinikar Customer Service via email at [email protected] within 7 days of receiving the product or service.
- Provide a detailed explanation of the issue with the product or service, along with photographs or any other relevant documentation.
- Our Customer Service team will review the request and provide further instructions on how to proceed.
Refund Processing Time
Refunds will be processed as soon as possible, but please allow up to 14 business days for the refund to be credited back to your account.
If you have any questions or concerns regarding our refund policy, please contact Klinikar Customer Service at [email protected]. We are committed to providing the best possible service and experience for our customers, and we will do everything we can to resolve any issues.