Protect your tyres with Klinikar Tyre Protection Plan

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Tyre protection plan claim process

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1. Report online

If the tire you purchased has a bulge or  blowout without hitting any objects, please contact the customer service immediately at 

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2. Upload Photo

Submit photos of tyre accident via Whatsapp to our customer service agent following the steps shown below. Please be sure to take photos right after the tyre bulge or blowout occurs.

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3. Redeem Voucher

After passing the photo to the technical team in Klinikar.com, you can get the corresponding amount of Klinikar.com’s vouchers as compensation. We will inform you of the result by text message.

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4. Buy New Tyres

You can use the vouchers to buy tyres, maintenance and car products at Klinikar.com. The vouchers cannot be discounted, changed or transferred

Tyre protection plan coverage

Scope of compensation

Accident


Tyre blew out without hitting any objects on the road :
The tyre deflated in a very short period of time (generally less than 0.1 seconds) due to sudden loss of gas due to rupture. The tear is irregular and pierced.*

Bulge:
There is obvious bulging on the tyre or side of the tyre.

The compensation scope

  1. In case of tyre blowout or bulge within the protection period (within 1 year), the maximum compensation is 80% of the initial purchase price of the tyre.
  2. Users who purchase tyres from Klinikar.com (except tyres purchased with claim vouchers and tyres given as a gift) and install them in Klinikar.com’s panel workshop can receive the protection service.
  3. For products that participate in the upgrade of two (2) year tyre protection plan, the warranty period is extended to 2 years, and 60%-80% of the initial purchase price of the tyre will be paid.
  4.  The purchase price stated above is the actual amount spent by the customer on the purchase of the tyres. If the coupon was used in the purchase of the tyres, this part is not covered by the protection plan.

Form of indemnity: 
The form of indemnity is Klinikar voucher, which can be used to purchase tyres, maintenance and car products in Klinikar.com without discount. The voucher is non transferable to any third-party.

Warranty period: 
The protection plan will take effect after the tyre is successfully installed by Klinikar.com’s panel or installation points designated by Klinikar.com.

Non-indemnity coverage

  1. Willful or fraudulent conduct of the obligee;
  2. The tyre has exceeded the protection period at the time of accident;
  3. The replacement services provided by the manufacturer or distributor according to law or contract;
  4. Earthquake, lightning, fire, explosion, rainstorm, flood, typhoon and other natural disasters;
  5. Tyre damage caused by natural wear, corrosion, man-made damage, improper storage and other non-accidental causes;
  6. The obligee cannot recover the tyre due to the tyre being stolen, abandoned or for any other reason;
  7. The identification number, brand and model of the tire is damaged, removed, worn or cannot be identified for other reasons;
  8. When the tyre texture wear reaches or exceeds the wear line (i.e. the tire replacement represents “▲”) or the remaining tread pattern wear depth is less than 1.6mm;
  9.  Accidents involving obligee’s vehicles use for e-hailing service or transporting goods;
  10. Tyre damage caused by traffic accidents, incorrect tyre installation, excessive speed or overloading, too high or too low tire pressure, etc.;
  11. The tyres have been repaired;
  12. Outside Peninsular Malaysia

Sample Proof Photo

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1. Photos of defect tyre (or bulged) and license plates (shot from 45 degree angle)

 

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2. Photos of tyre brand and driving license

 

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3,  Photos of tyre production date and driving license

 

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4. Photos of tire thread and driving license

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5. Close up photo of tyre and driving license 

6. Take photos of the whole tyre. When taking photos of the damaged tyre, it should be still on your car

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6(a). Take photos of the whole tyre. When taking photos of the damaged tyre, it should be still on your car

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7. Take a clear overall picture of both sides of the damaged tyre, with the damaged location and tyre production date marked in the overall picture. 

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7(a). Take a clear overall picture of both sides of the damaged tyre, with the damaged location and tyre production date marked in the overall picture. 

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8. Driving license

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9. Road Tax

10. Owner with car photo

Frequently Asked Questions

What is Klinikar Tyre Protection Plan?
Klinikar.com protection plan is for the normal situation of tyre accidents due to bulge, blowout, resulting in the tyre can not continue to use. The compensation shall be made in the form of Klinikar vouchers within the agreed scope by Klinikar.com.

Under what circumstances can enjoy Klinikar Tyre Protection Plan ?
When you purchase your Klinikar Yearly Protection plan during your  tyre purchase.

Which tyres can participate in Klinikar Tyre Protection Plan?
Users who purchase tyres from Klinikar.com (except tyres purchased with claim vouchers and tires given as gifts) and install them in Klinikar designated installation point can receive Klinikar Tyre Protection plan.

How long does the Klinikar Tyre Protection Plan last? 
The service period of Klinikar Tyre Protection Plan is 1 year from the date of purchase.

What should I do when there is a tyre problem?
First of all, contact our customer service at to report a case immediately (8:30-20:30).

Follow our Facebook official account/ Whatsapp to report the case, and upload the relevant photos as accident-proof materials for review as required.

How can I provide photo proof after reporting a case?
After reporting the accident, you will recieve a form for to upload all your photos and details, submit the requested photos online.

Please provide the required materials within 48 hours after the report, otherwise, the report will be regarded as invalid. Klinikar  Protection team will reply to you within 1-2 hours (9:00-18:00) whether you can go through the claim application process.

You need to hold the damaged tire Klinikar claim team makes a decision. If Klinikar.com protection team needs to inspect the tyres, you will necd to send the tyres to the designated place (shipping costs will be borne by you).

What kind of compensation will I receive if the claim is settled successfully?
If the case is reported and the claim is settled successfully within the warranty period, you can get 40% to 80% compensation of the initial purchase price of the tire. The form of compensation is Klinikar vouchers, which can be used to buy tyres, car products and maintenance services. Klinikar vouchers are strictly not transferable.

 

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