Accident

Tyre blew out without hitting any objects on the road :
The tyre deflated in a very short period of time (generally less than 0.1 seconds) due to sudden loss of gas due to rupture. The tear is irregular and pierced.*

Bulge:
There is obvious bulging on the tyre or side of the tyre.

The compensation scope

1. In case of tyre blowout or bulge within the protection period (within 1 year), the maximum compensation is 80% of the initial purchase price of the tyre.
2. Users who purchase tyres from Klinikar.com (except tyres purchased with claim vouchers and tyres given as a gift) and install them in Klinikar.com’s panel workshop can receive the protection service.
3. For products that participate in the upgrade of two (2) year tyre protection plan, the warranty period is extended to 2 years, and 60%-80% of the initial purchase price of the tyre will be paid.
4.  The purchase price stated above is the actual amount spent by the customer on the purchase of the tyres. If the coupon was used in the purchase of the tyres, this part is not covered by the protection plan.

Form of indemnity: 
The form of indemnity is Klinikar voucher, which can be used to purchase tyres, maintenance and car products in Klinikar.com without discount. The voucher is non transferable to any third-party.

1. Willful or fraudulent conduct of the obligee;
2. The tyre has exceeded the protection period at the time of accident;
3. The replacement services provided by the manufacturer or distributor according to law or contract;
4. Earthquake, lightning, fire, explosion, rainstorm, flood, typhoon and other natural disasters;
5. Tyre damage caused by natural wear, corrosion, man-made damage, improper storage and other non-accidental causes;
6. The obligee cannot recover the tyre due to the tyre being stolen, abandoned or for any other reason;
7. The identification number, brand and model of the tire is damaged, removed, worn or cannot be identified for other reasons;
8. When the tyre texture wear reaches or exceeds the wear line (i.e. the tire replacement represents “▲”) or the remaining tread pattern wear depth is less than 1.6mm;
9.  Accidents involving obligee’s vehicles use for e-hailing service or transporting goods;
10. Tyre damage caused by traffic accidents, incorrect tyre installation, excessive speed or overloading, too high or too low tire pressure, etc.;
11. The tyres have been repaired;
12. Outside Peninsular Malaysia

When you purchase your tyre with  Klinikar.com.

Users who purchase tyres from Klinikar.com (except tyres purchased with claim vouchers and tires given as gifts) and install them in Klinikar designated installation point can receive Klinikar Tyre Protection plan.

The service period of Klinikar Tyre Protection Plan is 1 year from the date of purchase.

First of all, contact our customer service at to report a case immediately (8:30-20:30)

Follow our Facebook official account/ Whatsapp to report the case, and upload the relevant photos as accident-proof materials for review as required.

After reporting the accident, you will recieve a form for to upload all your photos and details, submit the requested photos online.

Please provide the required materials within 48 hours after the report, otherwise, the report will be regarded as invalid. Klinikar  Protection team will reply to you within 1-2 hours (9:00-18:00) whether you can go through the claim application process.

You need to hold the damaged tire Klinikar claim team makes a decision. If Klinikar.com protection team needs to inspect the tyres, you will necd to send the tyres to the designated place (shipping costs will be borne by you).

If the case is reported and the claim is settled successfully within the warranty period, you can get 40% to 80% compensation of the initial purchase price of the tire. The form of compensation is Klinikar vouchers, which can be used to buy tyres, car products and maintenance services. Klinikar vouchers are strictly not transferable.

Tyre patching & repair claim is up to RM10 per tyre for a year. Contact our customer service to arrange your repair session.